Once the app has confirmed a wifi blackspot, then it should allow you to order 1 Pod. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. You can use the two ethernet ports to connect other equipment or another VM wifi pod. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. on 13-09-2023 17:31. PP01-VM (V1. Home Phone. Managing your network is simple with features like parental controls and guest access. At airports, you'll see 'arq_wifi_x'. Further exclusions & legal stuff apply. Remember, have your Virgin Media network name and WiFi password ready. Best WiFi pods for virgin media? in QuickStart, set up and connections 32 minutes ago; Diagnose my issued in Networking and WiFi 33 minutes ago; internet issues in B11 3AY in Networking and WiFi 6 hours ago; Frequent disconnection in Networking and WiFi yesterday; Red flashing on hub 5 in Networking and WiFi yesterdayWe would like to show you a description here but the site won’t allow us. If so have your account and area number handy, and the wifi pod serial number. Introducing Smart WiFi. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 7 hours ago; How can I get a Wifi Pod in Networking and WiFi 8 hours ago; Told to wait 14 days before ordering Pods. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin media pod is an intelligent #wifi extender that helps #internet. The WiFi Booster will start copying your Hub’s details. So, a 50 minute broadband, TV and phone. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. • While connect to WiFi, Tap I’m ready. css"> <iframe aria-hidden="true" title="GTM" src=". Stream from Virgin Media. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Welcome to the community and thanks for taking the time to post here on the forums. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can. Pod: Reboot pod and retry ethernet backhaul to see if there is any difference in performance. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Jow can I check if I'm getting kne. Smart Wi-Fi Pod Support. I have just upgraded to Hub 5 from Hub 3. I have situated my router in the hall. A dongle is a lifeline for digital nomads, frequent travellers and anyone with a poor internet signal. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Place them no more than one floor or two rooms away. QuickStart, set up and connections. Watch: Get the best WiFi experience. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. As for your Connect App, the first thing to be aware of is you need to be connected to your Home WIFI in order for the app to connect to the Hub. Considering ordering one. Start the Scan (do this in every room) Scan complete. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Re: Ordering Wifi pods. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Tap Optimise WiFi now if an option. 1) 2. You need to use the Connect app to identify the need for Pods. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Further exclusions & legal stuff apply. Hi, I received my new Hub5 yesterday and have the same issues, 3 pods are now not working. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Wifi is set up and working but the pods have failed to connect. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. So I got a Wi-Fi Pod to boost the signal. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. The WiFi Booster will start copying your Hub’s details. Wi-Fi extenders work by running the broadband signal down the electrical wiring within your home. Once again my internet is on and off once it works it’s ok but the pods only say fair on my connect. The Passphrases of the SSIDs must match. on 11-07-2023 21:26. Connect the power cable to the back of your pod. Hi @stuandjan1966 . So I deleted the first one from the app and now the app can't find it. So second hand ones don’t work I’m afraid. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. The SSIDs must be the same and broadcast enabled. The app’s available to all Virgin Media Broadband customers. While connect to WiFi, Tap I’m ready. It takes care of itself so you don’t have to. Smart WiFi Pods. Excludes broadband faults and broadband network outages. Stream from Virgin Media. If you need others in future you will need to order these via the connect app or by giving us a call on 📞 0345 454 1111 or 150 from a VM landline. TV on the go. At least 30Mbps download speeds in every room or £100 one-off credit. The Virgin Media Connect app is the control unit for your WiFi. One mesh WiFi Pod working with the WiFi Hub should give great WiFi coverage around your home. Disconnect your old Hub. I have ordered some new virgin/plume WiFi 6 pods which are due to arrive this week which will boost that up to around 850mbps from the independent reviews I've seen. Browse. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. The pods can only be sent out one at a time too and there needs to be at least a week. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. Do: use the Connect app to run a super-intelligent WiFi home scan. Wi-Fi pod flashing blue. Right from the initial. At least 30Mbps download speeds in every room or £100 one-off credit. VM Agents confirm order of a WiFi Pod but nothing happens in Networking and WiFi Friday; WI-FI in Networking and WiFi Friday; New hub 5, new WiFi pod in Networking and WiFi Friday; Need WiFi Pod for 5x Router in Networking and WiFi Thursday; White wifi pods not connecting to new hub 5 in Networking and WiFi TuesdayAfter having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Hi, My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Start the Scan (do this in every room) Scan complete. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. While connect to WiFi, Tap I’m ready. on 26-07-2022 12:43. Virgin media pod is an intelligent #wifi extender. Testing out the Virgin Media Gig1 fibre broadband package. Hi @stuandjan1966 . Options. £8p/m extra or included with Gig1 or Volt. Engineer from VM came over today. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Up to 3 WiFi Pods if needed. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). To verify click here. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. Or you may be quicker than average! You won’t be involved the whole time. 4GHz WiFi. So second hand ones don’t work I’m afraid. 3. Then follow the instructions on screen to finish your set up. Tap Start the scanWhilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber-attacks. In the end, I took a punt and went with Amazon's Eero system. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. Networking and WiFi. I am in the unfortunate position of having to split the 2. At least 30Mbps download speeds in every room or £100 one-off credit. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. 2. Scan complete, Tap continue. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. It’s a simple solution and should work for you. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Hope that make sense. Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. While connect to WiFi, Tap I’m ready. You need to use the Connect app. Hi, I have just been changed to volt package on the 28th December. • Start the Scan (do this in every room) • Scan complete. £8p/m extra or included with Gig1 or Volt. You might need to call 0800 953 9500 to activate the wifi pod. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Removed it and re added it but still has a flashing light and feels hot to touch. <link rel="stylesheet" href="/support/help/check-services/styles. The app guides you through optimal pod placement and handles configuration. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). He said he will request this but I haven't heard anything about this which was 2 weeks ago. Reply. You can then run an ethernet cable from a Pod to your device. At least 30Mbps download speeds in every room or £100 one-off credit. Late wifi installation - no alternative provided! in QuickStart, set up and connections yesterday Wi-Fi still not working with hub and 2 pods in Networking and WiFi yesterday Intermittent Internet & TV in Networking and WiFi yesterdaySo when I plugged in the WiFi pod the virgin home plugs stoped working and not I can't find them on the WiFi. Good luck. on 18-10-2022 15:59. The Passphrases of the SSIDs must match. Try moving the Pod close to the Hub, and clear the app cache on the phone. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Our old WiFi Boosters can help you tackle WiFi coverage problems. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Intelligent WiFi Pod: up to £86 per unit. Do: use the Connect app to run a super-intelligent WiFi home scan. It is a Mesh system. . Yay!!! ConnectApp now working. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. . There is no Wi-Fi detectable at all in two device locations. QuickStart, set up and connections. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. I have 2 wifi pods and both were working fine, all of a sudden one simply stopped connecting to the hub and despite multiple reboots and placing the pod in the same room as the hub it just continuously cycles through the start up process and then flashes without connecting. If that doesn’t do the job, we’ll send you up to a total of 3. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. It then rebroadcasts them - using the same name and password. The slow pulsing typically lasts up to 10 minutes before turning off when ready. The best way to get perfect connectivity in the "garden shed" is to run external grade Cat6a ethernet cable from one of the Hub ports out and down to the shed and lust plug a wireless access point on the other end of the cable - job done - for £30-40. 12 January 2021. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. uk) A tiny white LED flashes to let you know the device is setting itself up and. Both ethernet and WiFi speeds have shown a small but noticeable improvement. I have. Forum; Apps. Virgin Fibre Areas only. Look out for the envelope in the top right-hand corner. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Reply. If your device has stopped connecting to your home WiFi since we’ve merged your two WiFi networks, you just need to go into your device’s settings, select the best WiFi network for that device and pop in your password. While connect to WiFi, Tap I’m ready. Virgin TV 360. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Superstar. Tap Add a room, Tap the room you're in. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Our new WiFi Max service allows you to have up to 3 pods. To verify click here. GrumpyMan's REVIEWS. Terms of guarantee vary by provider. How would I go about connecting the current 3 pods to the new Hub 5? There doesn’t seem to be any setup guides online, or the connect app; there was a question raised on this forum but the OP didn’t seem to respond back to the VM technician. Exceptional features of WiFi Max . Hi @David1984 . I've put the pod in the conservatory just over 3M from the camera. Wait 2 mintues for Scan. Just remember to leave it off for 10 seconds to reboot properly. I am still getting a white pulsing setup light on them indicating they haven't connected to my Hub 4 - I have tried relocating the pods, switching WiFi off and on in the settings, ensuring Intelligent WiFi is turned on, and making sure both WiFi channels are on the same SSID. Virgin Mobile. 0c9821507a37ee02. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. If you want better wireless speeds, you'll need to spend money. . You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Are the Booster pods free? Virgin Media advises these. 0c9821507a37ee02. Virgin TV. We have been having issues for over a week with our intelligent Wi-Fi mesh system when all pods simultaneously lost connection with our Superhub 4 last Friday after several days of dramatic dips in broadband speed. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. However they can be chargeable depending what package you on. Available with M50 broadband or faster. 4) The network names and passwords both match. on 12-04-2023 21:19. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can use the. Our new WiFi Max service allows you to have up to 3 pods. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc. Tap Start the scan. With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Away from large bodies of water (e. A WiFi dongle is a small device that slots into a computer’s USB drive. This is a great question! The pods need to allow Ethernet Backhaul to be useful to those with Ethernet networks around the home. You can't use the TP Link plugs with the VM pods. It then rebroadcasts them - using the same name and password. I have had three Intelligent WiFi Pods for some time not but during the last week I noticed that in a room where I have one the WiFi speed at my Android phone had dropped off considerably, so low that it was not possible to browse. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Options. Options. Home Phone. 4ghz & 5ghz SSID are the same. SP01-VM - This is a rebadged Plume SuperPod. . Related quick links & videos Modems. Our new WiFi Max service allows you to have up to 3 pods. WiFi hotspots. The home scan feature will guide you from room. 4. It will identify the blackspots and allow you to order one Pod to start with. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. After it has done this, it suggests that you 'rescan' the room. We are on the Volt 1GB package with generally fast enough speeds for us to both work. And the pods should be delivered within 72 hours. One is the room above the router, other two are in the room next to the router so can’t really get them much closer. Boosters use the electrical mains circuit in your home to. RE: Intelligent WiFi Pod. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. If the scan picks up that you need a pod it will allow you to order some. I now get excellent WiFi throughout my house. To install a mesh WiFi Pod, follow these simple instructions in our installation guide. If you have a WiFi booster please follow the next steps to get set up. ago. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. css"> <iframe aria-hidden="true" title="GTM" src=". 1 Kudo. We stay in an old house with thick concrete walls built circa 1937. Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; Activation Issues in QuickStart, set up and connections 3 weeks ago; Virgin Media Always Going Down and Lag Spiking (READ) in Networking and WiFi 3 weeks agoAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Options. Still hasn't sorted my issue and still really slow. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. Virgin Fibre Areas only. How to get your Virgin Media Wi-Fi booster for free. 6) my son likes to game alot, he uses the. Options. Virgin Media WiFi Hub with Intelligent WiFi technology ; Double the data on your O2 sim; Perks and experiences with Priority ; See broadband and phone deals . SHARE. If you have wired boosters, you can skip to step 2. HomePass is available for an annual charge of £99 and comes with one SuperPod as. Tap Order a WiFi Booster if an option. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Available with M50 broadband or faster. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. 4. Account - Cable. My advice for anyone with the pod problem would be to arrange a technician to call. To support these networks, UK cable broadband provider Virgin Media has teamed up with smart home services provider Plume to bring smarter Wi-Fi. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Turn your TV on and get connected. Excludes broadband faults and broadband network outages. uk) A tiny white LED flashes to let you know the device is setting itself up and. Scan complete, Tap continue. Enduser. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Tap Start the scan. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. Home Phone. Dual Ethernet port pod is flashing blue, other 2 flashing white. So does pluhing in the WiFi - 5173473. I believe you need to complete the scan using the Connect app and if any 'deadspots' are detected the app will let you order the pods, which may help. For setup: Mobile data connection required for Virgin. Open the app and follow the steps to complete the set up. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. We’re so confident in this technology that we’ve launched. The adaptors did not arrive. --------------------. New Intelligent WiFi Pods combined with enhanced Intelligent WiFi firmware will bring speeds up to three times faster around the home. I suggest cancel the VM Wi-Fi pods and buy a pair of Wi-Fi repeaters that you can configure to use with any ISP. QuickStart, set up and connections. Have you changed anything on your hub? The pods only work under certain conditions. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. . A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Then told no and ordered again, then received email to saying wifi extenters starter pack. Hey folks, new here. Some customers will get this “ at no extra cost “. I’m assuming this is because the Wi-Fi Pod. . co. 1 ACCEPTED SOLUTION. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Then Start the scan again. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. If you have a WiFi booster please follow the next steps to get set up. You can only have a maximum of 3 Pods. Ahead of doing this - please be aware we can only send the initial POD order out via community, and are unable to send any additional pods. Re: Wi-Fi pods never arrive. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. 4) All Pods will work in exactly the. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. This offers customers WiFi speeds up to three times faster in more locations in the home. However it’s still starts with green light then goes to to constant blue. . Directed to virginmedia staff. When settled, move to desired location. However best to try it in the same. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Our plug-in WiFi Pods will always choose the best connection for each device – their new roaming feature checks WiFi signal around your home and how busy each point gets at. Hi @bitsandpcs, Thank you for your posts and welcome back to our community forums. Please let me know how you get on. 0 Kudos. Backed up by signal-boosting mesh WiFi Pods and Intelligent. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Note the Pods should be beside the Hub to initially pair, once. . This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Download the Virgin Media Connect App to your device. The Passphrases of the SSIDs must match. You can also add WiFi Max to our. I also ta. Dave. If you want to split out your WiFi networks again, that’s really easy too. My Virgin. According to VM it can take up to 24h for the pod to settle. I don't work for Virgin Media. Whilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber. Stay connected with problem-sorting Intelligent WiFi . I've had a look on our side, and it appears that the Pods are. While connect to WiFi, Tap I’m ready. Virgin Mobile. Reply. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. Manage Your Account. Now that's done the Wifi Connect app doesn't ever connect so I can't order any pods, so I'm. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Channel Optimisation must be left on. Get it now. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Hub 5 and with connecting it to our WiFi Pods. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. If so, Tap Optimise. Hi Leea56 when you setup the pods and have waited 24hrs for them to optimize the best way to get the most out of them is to everything off the uses wifi and then turn them all back on that way they will connect to the strongest wifi signal to them. Reset Hub password. PP01-VM - This is a rebadged Plume PowerPod. Virgin Mobile. on 01-05-2023 13:10. Our Power Pods (PP01) are for less busy households that may need a bit more of a boost than just the Hub, this also has one Ethernet port to connect to consoles/laptops/PC's or. In response to leea56. When I rebooted the router things improved. Hi there, Im looking for help with my broadband / WiFi pod set up in my home. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. However it will be chargeable if your on a lower tariff. WiFi Max is an add-on service you can get with any Virgin Media broadband deal. Hmm. Up to 3 WiFi Pods. Turn your TV on and get connected. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Wait 2 mintues for Scan. Have you taken a look at our WiFi Pod Troubleshooting page to see if this can help rectify your connection issue? Have you taken a look at our. TV. £5 a month extra doesn’t sound like much, but £60 a year. • Then Start the scan again. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Further exclusions & legal stuff apply.